Social networking | Risk factor Social Banking

"Your account has been disabled": Incorrect wording such as this, full of obvious clerical errors are found repeatedly in e-mail inboxes. And actually warn banks and savings banks, and especially consumer centers repeatedly before, to respond to such notifications. Usually hide behind fake news. One does well to the customer, in person to clarify his shops and ask at the counter or handle his finances using the official online banking, which is protected by TAN procedure. As a customer you get this TAN (transaction number) on his cell phone or Smartphone sent. Nevertheless, more and more banks and financial institutions use the possibilities of social networks and offer "social banking" on. For their customers is another alternative to maintain personal contact. But not always go the relevant institutions also serious and attentive to the data of their customers in the networks.

Criminals read with


For each message caution, because even criminals read of course be happy with. Banks have jumped on the train "social banking" and partly - in addition to Facebook understood - even when short messaging service Twitter on the go.

Customers are grateful to finally you do not get is not always a pressing question on the fly answered, especially if the customer hotline is overloaded again and annoy the wait times.

Seen in Twitter is therefore a real alternative when it comes to inform themselves or to stay in contact with customers. It is possible that sensitive data be accidentally or unknowingly released. A clear risk that should really be avoided.

Deal Hotline


The basketball star Dirk Nowitzki of heavily advertised ING-Diba is an institution that likes to communicate via Facebook. Many customers have contacted in this way already to their bank with questions about a perhaps soon to be released app or questions for their own account.

Here respond to the credit institutions usually fast, so you do not have to fret about long waiting times at the hotline. The German bank has a presence on Facebook and to reach their customers better.

The trend is so clearly the "social banking" and the experience of the banks show that customers attach more and more importance to achieve their own bank not just personally via e-mail or by phone.

Be careful with personal data


Unfortunately, many a customer writes like to casually it happening, without worrying about thoughts, what impact might have. So someone asks from his vacation, the bank with which he can take off in Morocco with his Visa card money.

The danger with this type of "social banking" is that not only the employees and other customers can read along the bank, but also many others who are not customers, but perhaps still have interest in this publication.

Regardless of that is now publicly known that the questioner on vacation and not at home and his private property could be in danger thus, it is also quite conceivable that his path is pursued on vacation.

Residual risk


If you want to really experience under criminal intent something about a customer, this will probably succeed with some simple research work. Offenders can be given as a number of valuable information in hand, which can be combined easily.

Of course, the communicating via social networks has also advantages. Banks can make their customers directly for these scams attention and call for caution. However, because for both sides, a residual risk at the "social banking" is, you have to be vigilant.

Who should communicate sensitive data, should at least use the official news function of social networks like Facebook, taking you to the Facebook page of his bank.


Author Bio:

Margaret is a writer who recently moved back home to settle down and nurture her roots. Narrative, particularly reviews or descriptions. She is happy researching and writing for digital marketing, Health and Wellness.

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1 Response to Social networking | Risk factor Social Banking

  1. I admired to express gratitude you for this outstanding read.
    by MGT 350 Individual Assignment Provider

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